Shipping and delivery
How We Do It
Your orders will be delivered to the cargo within 3 business days (Monday-Friday) after receiving bank confirmation. Depending on the distance of the delivery address, the cargo company will deliver your order to you within 1-3 days. Delivery times for specially produced products vary depending on the manufacturing time. Delivery information and times for such products are stated on the product pages. If there is a problem caused by us, you will be notified based on your membership information. That's why membership is complete and accurate information is important. Delivery is not done on weekends and feast days. All of the products you choose will be delivered to you by our contracted cargo companies with the WondersFace guarantee. You will be notified of the products you have purchased via a confirmation e-mail. If any of the products you have selected are not in stock, an e-mail will be sent to you and you will be notified of the first date the product will be in stock. www.wondersface.com is an online shopping site. It allows multiple users to shop at the same time. In rare cases, more than one consumer buys the same product at the same time and the product is out of stock; If the product you paid for online is out of stock, there is a waiting period of at least 4 (four) and at most 30 (thirty) days. If the product cannot be delivered to the consumer between these dates, the payment made will be refunded to him.
Refunds
How does the process work?
Product Return Conditions
If the product you purchased through our site turns out to be faulty, you must contact us via the online support section on our page within 7 days from the delivery date. Following this information, the faulty product you send to us via the cargo company will be replaced with a new one. If the ordered product error occurred due to customer use or if the product was used within 7 days, the product cannot be returned or exchanged. In terms of product return and replacement conditions, practices in accordance with the Consumer Protection Law No. 4077 are essential.
Guarantee Conditions
About Our Policy
Warranty conditions
All products are under the warranty of the manufacturers unless stated otherwise. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. When you see a damage, keep a record and do not get the product. Changes made to the product, deformation of the product, or damage to the original design of the product are not covered by the warranty.
Security Policy
Your Information is in Safe Hands
WondersFace ("Company") has adopted as a principle to ensure the confidentiality of the information shared by visitors to its website. For this reason, this "Privacy Policy" has been created to inform you by explaining which personal information is processed and by what means, which third parties this information is shared with, in accordance with the law and within the scope of the permission you have given, and how it is protected by the Company. In addition, within the framework of this Privacy Policy, it is stated how you can check the accuracy of this information and how you can have this information deleted by contacting the Company's website if desired. All services offered by the Company to individuals through all channels will be briefly referred to as "Service". As part of the service offered, the Company may obtain and transfer information regarding service recipients within the scope of this Privacy Policy. Such information transfers are made in accordance with the conditions determined by third parties and existing agreements with third parties and the current legal legislation in force. This Privacy Policy does not reflect the privacy practices of third parties to whom information is transferred, and the Company is not responsible for their privacy policies or practices. This Privacy Policy includes information collected by applications beyond the Company's control, information collected by third-party websites and platforms, information collected by third parties through links on the Company website, or banners, campaigns and other advertising or information on third-party websites sponsored or participated by the Company. It does not include promotions. The Company is not responsible for the actions taken regarding personal data collected, stored and used by third parties through their own websites. Data Required for Online Shopping The company cares about your security when purchasing products via its website. For this reason, your credit card information is only used during the order process and is not kept in the database.
Payment Methods
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Credit/Debit Cards
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BINANCE PAY/Crypto Payments
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Offline Payments/Money Transfer-Eft